New Build Customer Care

Tectorio have New Build contracts with the nation's largest property management companies and independent property developers in the South West of England.

Tectorio Building and Maintenance South West logo graphic

The Final Touches

We are a team that pride ourselves on being able to put the final touches into individual plots or sites during the snagging process or larger scale defects which can unfortunately happen from time to time.

We enjoy fantastic relationships with companies within the new build sector who can trust and rely upon us to remedy any manner of defect from under one roof which ensures their customers only need to liaise with one company during the booking process which also means they have our office as their immediate point of contact which helps to also alleviate their workload.

Once an instruction has been received we are quick to make contact with your customer to arrange a survey. This prevents the customer from feeling ignored and allows us to expedite the works in a quick manner. Our Surveyors then attend and produce written reports and photos which are produced on a SAP for concise key evidence and information. We are also able to supply contra-charge sheets which can help you charge costs back to the original contractor and save your QS's a whole lot of time.

Our Managers will always be booked in on the penultimate day of works to ensure we as a company are happy with the finished works and to liaise with the customer to confirm that they are indeed happy.

Our clients can trust that Tectorio Limited can address and remediate defects to a high standard and with reasonable costs which is paramount.

New Build Cuctomer Care site maintained by Tectorio

Throughout the South West Region, we carry out remedial works and site completion works once the site teams have left site. We are able to understand our clients needs and implement them on site ensuring they are left with a positive customer experience.

We are a versatile company who can manage problematic situations with professionalism, attention to detail, communication and a keen enthusiasm to achieve high standards. We carry out a varying amount of works in all aspects of the trade and have vast expertise in all works inclusive of dry lining and decoration, water ingress, carpentry, plastering, tiling, landscaping, driveways, window and door refits, single ply membrane installation, groundworks, cavity trays, plumbing, electrical to mention but a few.

We pride ourselves on being able to deliver the necessary remedy but also be able to discuss any potential works with our clients and understand their thought process to come out with the best possible solution.

Your clients are our clients and the aim is to achieve a positive experience and customer satisfaction.

Some of our valued clients

Live West housing logoLogo for Persimmon a valued Tectorio customerLogo of Tilia Homes a valued customer of TectorioWestern Counties Roofing LogoA valued customer of Tectorio illustrated by the Vistry Group logo

Customer satisfaction is our top priority. We strive to exceed our clients' expectations by delivering exceptional craftsmanship, adhering to project timelines, and staying within budget. Our commitment to quality extends beyond the completion of a project, as we offer post-construction support and warranty services to address any concerns that may arise.

Choose Tectorio Limited for your New Builds, and you can trust us to bring your vision to reality. We have the expertise, the skills, and the dedication to deliver outstanding results on time and within budget. Contact us today to discuss your project and discover how we can be your partner of choice for exceptional New House Builds.

We have been working closely for a number of years with great success and with this in mind, you would continue to enjoy the complete trust of my team."

Stephen Rickard
Customer Care Director, Vistry South West

New build customer care projects